Top trends for the Legal Sector in 2025 and how to get ahead
Looking ahead at this year, Perfect Portal delve into the biggest trends for the legal sector and how they can be best navigated to build a successful 2025.
Deliver exceptional client service
With law firms looking to generate more revenue in 2025, there is an understanding across the sector that this can be achieved by providing excellent service to clients.
71% say client satisfaction is their top priority for protecting revenue with 79% saying they intend to win new business through superior client service.
Improving client service is a great way to win new business, and when you do, you should shout about it! With only 40% of law firms in 2024 monitoring online reviews, it's a largely untapped area that you can use to see what your clients are saying about you and share those positive experiences to win more business.
Choose the right tools
Automation and investment in digital tools were priorities for many in 2024, with 41% of law firm professionals at midsize firms saying that their firm needs to invest more heavily in technology.
This is likely to continue in 2025, with clients expecting a seamless, personalised digital-first experience, as they have experienced in other areas such as e-commerce, banking, and entertainment.
By choosing the right tools for your firm, you can get ahead of the competition by offering an exceptional client experience while also saving time for you and your staff.
Spend less time on manual admin tasks
Almost 3 in 4 (74%) respondents say that workload and time limitations are a primary challenge and with only 2 in 5 (41%) of law firm professionals responding positively when rating their firm’s digital client experience, law firm employees recognise that digital is an area for investment and improvement.
By identifying ways to streamline your manual processes, it can improve experience for your clients and be a powerful vehicle for revenue generation and time efficiencies.
Top recommendations for law firms
Investing in technology will be key for law firms that want to get ahead in 2025.
Workload and time constraints are among the top challenges for 74% of law firm professionals, and better integration of automation technology could help turn this around.
With only 37% currently using automation tools for efficiency, firms that leverage technology effectively can create more time for strategic, client-focused work.
By choosing the correct technology systems and partners, you can streamline workflows while delivering above and beyond client expectations.
These innovations not only simplify client interactions but also build stronger, long-lasting relationships.
How Perfect Portal can help
- Capture all enquiries directly from your website.
- Manage leads in your portal and convert straight into your CMS, saving time on admin tasks and freeing up your time for valuable work that requires the personal touch, without compromising the client experience.
- Exceed your client’s expectations with an intuitive client portal and app, complete with your branding, to give a secure and user-friendly experience that saves you time while improving communication and keeping everyone updated.
- Capture customer reviews and feedback at key stages of a case, monitor and respond to feedback as the case is progressing, don’t wait until the end, and publish positive reviews with a couple of clicks.
Perfect Portal provides you with all the tools to generate more enquiries, manage leads, and onboard clients quickly and securely, without compromising on the personal touch.
Figures were taken from the Actionstep 2024 & 2025 Midsize Law Firm Priorities Reports.
